FAQ
What is Bettr Flow?
Bettr Flow is a smart water management brand that brings intelligence, control, and visibility to water systems. Through IoT technology and smart automation, Bettr Flow products ensure efficient water usage, reduced wastage, and reliable system performance for commercial and institutional setups.
What does Bettr Flow aim to solve?
Most facilities face common problems — overflowing tanks, dry-running pumps, manual monitoring, and inefficient energy use. Bettr Flow eliminates these by combining sensor-based monitoring, smart electrical control, and real-time connectivity — turning traditional water infrastructure into a self-managed smart system.
Who uses Bettr Flow products?
Our customers include residential societies, schools, hospitals, factories, hotels, and commercial complexes — any organization that depends on water storage and pumping. From a single-tank setup to multi-building infrastructure, Bettr Flow adapts to scale and complexity.
Is Bettr Flow an Indian company?
Yes. Bettr Flow is designed, engineered, and assembled in India. Our team focuses on building durable, cost-effective, and locally serviceable solutions that match Indian water and power conditions.
How does Bettr Flow fit into sustainability goals?
By automating control and reducing wastage, Bettr Flow helps facilities save thousands of liters of water every month, aligning with green building certifications and ESG initiatives.
What products are part of the Bettr Flow ecosystem?
-
Bettr Sense: a solar-powered ultrasonic sensor that monitors tank water levels in real time.
-
Bettr Guard: a smart MCB that protects and automates pumps against dry running, overloads, and short circuits.
-
Bettr Control: a smart switch for managing electric motorized valves for water flow automation.
Can the products work independently?
Yes. Each Bettr Flow product is standalone-ready, meaning it can operate individually. However, when combined, they create a fully integrated water automation system — where sensors, valves, and pumps communicate intelligently.
Do Bettr Flow products use the same app?
Yes. All devices are managed through the Bettr Flow mobile app, offering unified control, automation scheduling, and instant alerts.
Are Bettr Flow devices customizable?
Yes. We design solutions that fit your specific tank layout, pump capacity, and operational requirements, ensuring compatibility with existing infrastructure.
How reliable are these products in long-term use?
Each device undergoes multiple stages of quality testing and is built using industrial-grade components to withstand outdoor environments and continuous operation.
Can Bettr Flow devices be added to existing setups?
Yes. All our devices are retrofit-compatible — no plumbing overhaul or tank modification is needed. They work seamlessly with most existing pump control panels.
Who installs the system?
Our certified technicians or authorized partners handle end-to-end installation — wiring, calibration, app setup, and testing — ensuring every system is properly configured before handover.
How long does installation take?
Most installations take between 2–4 hours per site, depending on system complexity. Multi-tank setups or long-distance wiring may take slightly longer.
Can I install it myself?
For safety reasons, we recommend installation only by trained electricians or our authorized service personnel, especially when working with high-voltage systems.
Do you provide on-site demos or inspections?
Yes. For large projects or institutions, we offer on-site assessments and demos to evaluate tank locations, pump types, and wiring before installation.
Can the system run without internet?
Yes. Bettr Flow devices are designed for offline autonomy — local control and automation continue even during internet outages, syncing back automatically once reconnected.
Are the products weatherproof?
Yes. Devices are built with IP-rated enclosures, sealed connectors, and UV-protected housing, ensuring safe outdoor performance even under heat, rain, or dust.
How do I control Bettr Flow devices?
You can control pumps, valves, and tank monitoring directly from the Bettr Flow app — available on both iOS and Android. The app displays real-time water levels, allows manual or automatic switching, and sends instant notifications.
Can multiple people use the same system?
Yes. Multiple users can securely access the same system with custom permissions — for example, admin access for facility managers and view-only access for staff.
Can I automate operations?
Yes. The app allows you to set smart rules — like turning the pump ON when a tank is below 30% and OFF at 100%. You can also set time-based schedules.
What if the internet goes down?
Bettr Flow devices continue to operate locally using stored automation logic. When connectivity is restored, the system automatically syncs all data to the cloud.
Can I access my data remotely?
Yes. You can access and control your system from anywhere, making it ideal for managing multiple properties or off-site facilities.
Can I use voice assistants?
Yes. Bettr Flow devices are compatible with Alexa and Google Assistant for basic status checks and control commands.
What power specifications do your products have?
Bettr Sense: 5V DC (solar-powered with USB backup)
Bettr Guard: 230V/400V AC, single- and three-phase (5A–80A range)
Bettr Control: 100–240V AC, 16A maximum load
Are your products industrial-grade?
Yes. All Bettr Flow devices use high-quality relays, surge protection circuits, and industrial sensors designed for 24×7 operation.
Do Bettr Flow systems support solar integration?
Yes. Bettr Sense is fully solar-powered, and Bettr Guard is compatible with both grid and solar-based power setups.
Do they work with high-rise or large tank systems?
Yes. Bettr Flow supports multi-level and multi-tank installations, including systems where tanks are far from the pump or across different buildings.
How secure is my data?
All data is encrypted and hosted on secure cloud servers, compliant with industry IoT standards. Only authorized users can access your system.
Can the system connect with third-party platforms?
Yes. Bettr Flow supports API and Modbus integration for BMS or IoT hubs, enabling advanced data monitoring and automation.
What happens during voltage fluctuations?
Devices include built-in surge and overload protection, automatically disconnecting circuits if unsafe voltage is detected.
What warranty do you offer?
All Bettr Flow products include a 1-year standard warranty, covering any manufacturing or hardware defects. You can extend it up to 3 years with an AMC plan.
What kind of after-sales service do you provide?
We provide end-to-end support, including remote troubleshooting, replacement, and on-site servicing where needed. Most issues can be resolved via app diagnostics.
Do you provide service contracts?
Yes. We offer Annual Maintenance Contracts (AMC) for societies and institutions that want regular preventive checkups and priority response.
What if my product stops working?
Our support team will perform remote diagnostics first; if needed, a technician visit or replacement unit will be arranged quickly.
Are spare parts available?
Yes. We stock replacement components and accessories locally, ensuring minimal downtime.
Do you train staff or maintenance teams?
Yes. We provide basic operational training during installation and can conduct refresher sessions for large sites or turnover teams.
Do you offer solutions for builders and institutions?
Yes. Bettr Flow works directly with builders, architects, and facility management companies to design custom solutions for multi-building projects.
Is bulk pricing available?
Yes. We offer project-based pricing and discounts for high-volume or multi-site deployments.
Can I become a distributor or channel partner?
Yes. Bettr Flow has an active partner program for dealers, distributors, and service providers. Interested partners can apply through our website.
Do you offer OEM or integration options?
Yes. For large organizations, we offer white-label and API-based integration with your own branding or internal management systems.
Do you provide technical documentation for integrators?
Yes. We provide detailed wiring diagrams, communication protocols, and API documentation for technical partners and installers.
Is there one app for all devices?
Yes. The Bettr Flow app controls and monitors all devices — Bettr Sense, Bettr Guard, and Bettr Control — through a single interface.
What features does the app offer?
You can monitor tank levels, control pumps and valves, receive alerts, view reports, set schedules, and manage multiple sites — all in one dashboard.
Does the app support multi-user access?
Yes. Multiple users can access a single site with different permission levels for safety and convenience.
Can I access historical data?
Yes. The app maintains usage history and performance analytics, helping you identify water consumption trends and optimize operations.
Can I manage multiple properties?
Yes. The app is designed for multi-site management, ideal for facility management teams or property owners overseeing multiple locations.
Are software updates automatic?
Yes. Bettr Flow devices receive over-the-air (OTA) updates, ensuring your system always has the latest features and security improvements.